Terms of service

What DocZen is

FORMIR TECHNOLOGIES PRIVATE LIMITED operates DocZen: discovery and booking services, clinic operations software and an independent local clinical vault. Legal obligations depend on the function being performed; we do not claim a blanket exemption from responsibility. We connect patients with practitioners, we do not employ, supervise or direct the practitioners listed on DocZen, and we do not practise medicine.

No medical advice, no outcome guarantee

Nothing on DocZen is medical advice. DocZen does not diagnose, treat or recommend treatment, and we make no guarantee about the outcome of any consultation booked through the platform. If you have a medical emergency, do not use DocZen. In India, call 112 or go to the nearest hospital immediately. Outside India, call your local emergency number.

Payment

In-person consultation fees are paid directly to the clinic. If an online payment option is enabled, the checkout states the amount and processing provider. DocZen records payment and refund status for those transactions. We charge no per-patient, per-booking or referral fee to doctors or clinics.

Appointment times

An appointment time shown on DocZen is set by the clinic and belongs to the clinic's own schedule. A clinic may run late for reasons outside DocZen's control, most commonly because an earlier consultation took longer than planned. DocZen shows the clinic's own estimate where available but does not guarantee you will be seen at the exact time booked.

Cancellations

Patients may cancel a booking at any time at no cost. We ask that you cancel as early as possible so the clinic can offer the slot to another patient.

Limitation of liability

To the maximum extent permitted by law, DocZen is not liable for the acts, omissions, advice or treatment of any practitioner or clinic listed on the platform, for a missed, delayed or cancelled appointment, or for any indirect or consequential loss arising from use of DocZen. Your use of any practitioner's services is a matter between you and that practitioner.

Governing law

These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India.

Clinic records and an independent exit

Free listing is separate from the paid clinic operations plan. Cancelling a subscription alone does not remove the free listing, delete retained clinic records or create an export fee. Authorised clinic members retain access to exports independently of payment status. Downloaded archives and the independent vault do not require a DocZen subscription to reopen.

Clinic control of records does not override patients' rights or applicable retention duties. The clinic must authorise staff, protect devices and passphrases, keep independent encrypted backups, and test recovery. DocZen cannot recover a local vault passphrase or data it never received. Local copies do not automatically synchronise across devices. Clinical decisions and the accuracy and signing of clinical records remain the treating clinician's responsibility.

DocZen will not sell or rent patient records, use them for advertising, or provide them for AI training. Necessary service-provider processing and legally required disclosures are explained in the privacy policy. A clinic processing agreement, verified provider list and record-retention schedule must be completed before clinical onboarding.

Changes to these terms

We may update these terms as DocZen's services change. Material changes will be posted on this page with an updated date above.