Ways to visit
Online booking and online consultation mean different things
Booking on a website does not mean the visit itself happens by video.
By DocZen · · 3 min read
A website can arrange an in-person visit
Online booking is a way to choose and confirm an appointment. If the booking says it is an in-person visit, you still travel to the named clinic. Check the address and arrival instructions before leaving.
The word online on a search result or confirmation can describe how the appointment was made, not how care will be delivered. Read the visit medium on the actual booking page.
Video is a separate visit type
A video consultation, when offered, has its own eligibility, timing, connection and payment details. Do not expect a video link from an in-person booking, and do not assume a doctor who appears in the directory offers video visits.
DocZen currently shows online consultations as unavailable where that service has not been activated. The available booking options on a doctor's profile are the source for what you can request through DocZen now.
Choose based on the actual appointment details
Before confirming, check the medium, clinic or connection details, date, fee and patient name. If any of these are unclear, ask the clinic before booking.
A general article cannot tell you which form of consultation is clinically suitable for a personal concern. Ask a qualified clinician when you need guidance about that choice.
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